Hardware Retailing

JUL 2018

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

Issue link: http://www.hardwareretailingarchive.com/i/997733

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HARDWARE RETAILING | July 2018 4 Contents Departments 06 . . . . . . . . . . . . . . . . . On the Web 08 . . . . . . . . . Independent Thinking 10 . . . . . . . . Taking Care of Business 12 . . . . . . . . . . . . . . . . NRHA News 20 . . . . . . . . . . . . . . . . . . . . . Trends 22 . . . . . . Retailers' Choice Products 40 . . . . . . . . . . . . . . . . . . Checkouts 90 . . . . . . . . . Newsmakers/Calendar 94 . . . . . . . . . . . . . . . . . . Last Word On the Cover The 2018 Retailer of the Year honorees (front row) Diana Newton, Byron Clouse, Sean Angelo, Ronna Kilts, (back) Taylor Baker, Megan Zarbano, Nate Ludwig and Mike Wilson celebrate the future of the industry . NRHA photo by Lynnea Chom JULY 2018 | VOLUME 215 | ISSUE 1 88 LEGISTLATIVE REPORT Regulations and Small Business In this edition, learn how small businesses are affected by recent changes to federal banking regulations. The report also reviews the current state of international trade and tariffs. 72 HISTORY Centuries in the Making Hardware Retailing speaks with owners of some of the oldest lumberyards and hardware stores in the country to get their perspectives on the generational, social and economic challenges of operating centuries-old businesses. 80 OPERATIONS Show Me the Receipts Crafting a return policy that's fair for customers, easy for employees to navigate and prevents fraud is challenging, but necessary. Learn what Zach Coblentz from Hartville Hardware recommends to ensure your business is handling returns efficiently. INDUSTRY AWARDS Introducing Tomorrow The Young Retailer of the Year program honors the outstanding young hardware retailing professionals who are leading the industry forward. From growing their businesses to enriching their communities, these young retailers are making their marks on the industry. Meet this year's class and learn more about the traditions they're keeping and the trends they're setting. 48 84 INDUSTRY EVENT Bettering the Business Matt Woods, president and CEO of Woods Hardware, won the $100,000 2018 Reimagine Retail award. Learn how he'll use the money to integrate an immersive virtual reality shopping experience at his business. 66 CATEGORY SPOTLIGHT A Greater Garage Custom garage renovations are helping homeowners see new possibilities for one of the most practical rooms in the home. Learn from a garage renovation expert to discover how you can help your customers give new life to their garages through storage solutions, upscale renovation projects and more. RECEIPT

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