Hardware Retailing

APR 2018

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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VOLUME 214 • ISSUE 4 • APRIL 2018 • HARDWARERETAILING.COM Service Is in the Bag The Characteristics of 5-Star Employees Delivering the Best in Class Orgill's commitment to customer service is evident in every order, from the reliable deliveries to the drivers who become part of your team. It Starts With Distribution In order to run their businesses, retailers need a distributor that gets them the products they need in a timely and efficient way. That's why Orgill puts so much emphasis on developing and maintaining its world-class distribution system. Familiar Faces Orgill starts its best-in-class deliveries by putting dedicated, caring people behind the wheel, which means Orgill customers know their orders will be delivered by people who are committed to the success of their business. Fast, Efficient Delivery With a consistently high fill rate and quick turnaround time, Orgill customers can count on being able to take care of their customers' needs. Some Orgill customers have said their deliveries are so reliable, they can set their watches by their drivers' arrival times. A Continued Commitment With one of the most sophisticated distribution networks in the industry, Orgill services customers throughout North America and continues to make investments to enhance its efficiencies and service. Partner with Orgill to experience the service and commitment to success firsthand. "We expect our wholesaler to be competitive and efficient on deliveries, and with Orgill's sophisticated network of distribution centers, they've never missed a beat." Terrill Bartlett l Bartlett's Lumber & Hardware, Texas l An Orgill customer since 2003 For more information about how Orgill can help you grow your business, contact us today! 1-800-347-2860 ext. 5373 • information@orgill.com • www.orgill.com • Orgill, Inc. P.O. Box 140, Memphis TN 38101-0140 Mi-T-M manufactures: Cold & Hot Water Pressure Washers • Air Compressors • Portable Generators Air Compressor/Generator Combinations • Air Compressor/Generator/Welder Combinations Wet/Dry Vacuums • Jobsite Boxes • Portable Heaters • Water Pumps • Water Treatment Systems MIGHTY POWERFUL | VERSATILE | EFFICIENT MIGHTY POWERFUL POWERFUL | | VERSATILE VERSATILE | | EFFICIENT EFFICIENT THE BRAND YOUR CUSTOMERS WILL ASK FOR BY NAME 3200-PSI Cold Water Pressure Washer www.mitm.com 800-553-9053 Made in with Globally Sourced Components USA WEBSITE JOIN MAILING LIST FACEBOOK

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