Hardware Retailing

SEP 2017

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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HARDWARE RETAILING | September 2017 14 NRHA News T he North American Retail Hardware Association (NRHA) and its Retail Leadership Institute hosted the first NRHA STIHL Foundations of Leadership Conference Aug. 1-3 at the association's Indianapolis headquarters conference center. Conference attendees included current enrollees and graduates of the NRHA Retail Leadership Institute training programs, the Retail Management Certification Program and Foundations of Leadership Program; Young Retailer of the Year honorees; and other channel supporters. Wilbur R. "Wil" Davis, president of Ball State Innovation Corp., discussed in his keynote presentation "Why Values Matter" why retailers should ensure that their personal and professional values align and how to hire staff who also share those values. Bill Aubuchon, chairman of Aubuchon Hardware, spoke about encouraging and supporting change in an organization and developing the next generation into capable leaders. "One of the greatest things leaders of a company can do is leave it with management in place to take it to its future," Aubuchon said in his presentation. In a retailer panel, Scott Jerousek, owner of Farm & Home Hardware in Wellington, Ohio; Ryan Ringer, owner of Gold Beach Lumber in Gold Beach, Oregon; Jonathan Miller, principal of Miller Hardware in Valdosta, Georgia; and Matt Woods, owner of Woods Hardware in Cincinnati, spoke about their successes and challenges growing their businesses within the last decade. "In our area, the next generation is coming back to the shop local movement," Jerousek said. "They want to have a hardware store they can call their own. We need to be asking how we can improve their lives." Other presenters included Jennifer Stone, sales training supervisor for STIHL, which sponsored the event; Rob Mathews, director of the John H. Schnatter Institute of Entrepreneurship and Free Enterprise at Ball State University; Mike Goldsby, chief entrepreneurship officer for Ball State University; Cardwell Do it Center owner Jeff Cardwell; and Roy West of The West Group. In addition to educational presentations and seminars, attendees enjoyed the opportunity to network with other independent home improvement retailers. "When you walk into the room here, everyone already has something in common," Adriane Naillon, store manager of Wilco in Vancouver, Washington, says. "The engagement with others is the top reason we participate in these events." For more information about the NRHA Retail Leadership Institute and the educational programs that are available, visit nrha.org/RLI or contact Retail Leadership Institute executive director Scott Wright at swright@nrha.org or 317-275-9417. First NRHA STIHL Foundations of Leadership Conference Focuses on Engagement Retailers attending the NRHA STIHL Foundations of Leadership Conference participate in a collaborative exercise during a session focused on employee engagement. Here, conference participants discuss their own level of engagement with their employees.

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