Hardware Retailing

FEB 2017

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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delivery services and grew its professional sector customer base. The company now employs outside sales representatives to manage professional sector sales. "We earn the business of our professional customers because we can price competitively, and our services are more robust and efficient than big-box stores," says Jones. Professional contractors make up about one- third of McCoy's varied customer base. The other two-thirds of their customer base is split evenly between repair and farm and ranch tradespeople and DIY retail customers. With this model, the company benefits from being able to focus on different sectors when new home construction is slow or if retail isn't strong in a particular market. But the focus has always been on ensuring builders of all kinds have access to quality products. McCoy's developed a purpose statement to hone in on this focus. The new mission is simple: "To make life easier and more fulfilling for those who build." Customers are only part of what contributes to McCoy's success. The people who work for McCoy's and commit to the mission every day are crucial. Taking Care of Employees As many independent businesses did, McCoy's had to cut jobs during the recent recession. But the company has seen a significant rebound over the past several years. Since 2009, McCoy's has added 600 jobs. "For all of us who are running businesses in this industry, job creation and being an employer is something we should be really proud of, no matter how many people you're putting to work," Jones says. "Ours is an industry that I have a lot of love and admiration for in large part because the people are hardworking and kind, and they care about the community and the work that they do." McCoy's Building Supply values the time and care its employees give to the business, and the company makes every effort to ensure time is used wisely. "We focus on how we can be good stewards of the time and resources we've been given, the people who have chosen to work with us and for us and the environment and communities we serve in," Jones says. "We are asking ourselves, if we care about people and the markets we serve, how do we keep making decisions in light of that?" Toll Free: 855-966-AJAX (2529) www.ajaxwire.com ajaxwire@aol.com 119 Bloomingdale Road, Hicksville, NY 11801 American Made & Profitable For Over 80 Years With a variety of clearly marked spring assortments, Ajax offers your customers ease of selection for their specific needs. Each assortment comes in their own unique case. Our storage cabinets and kits, provide spring assortments of Steel Lock, Brass Lock, Music Wire, Stainless Steel, Extension, Compression and more, each making dispensing efficient and economical. Ask for our Product Catalog which provides product descriptions and size specifications.

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