Hardware Retailing

FEB 2017

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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HARDWARE RETAILING | February 2017 76 Four Generations of Resilience N early a century has passed since McCoy's Building Supply first opened its doors. During this time, the Texas-based, family-owned business has seen success and struggle from the Great Depression to the latest recession. Over the past decade or more, the company has focused on maintaining its current success well into the next 90-year streak by investing in its people. "We've been planning very carefully and strategically for the future of McCoy's," co-owner Meagan McCoy Jones says. The company currently employs about 2,300 people across 86 retail stores and two millworks facilities in five states; its headquarters are in San Marcos, Texas. Training has been a priority at both the retail and executive levels. The company's training and recognition programs are built on its "Business as UnUsual" philosophy, which celebrates hard work but also appreciates the lives people lead outside work. A group of McCoy's staff and business consultants developed a companywide retail training program that focuses on developing relational skills, team building and customer service, among other necessary traits retail employees need to be successful. Within the last year, McCoy's also developed a comprehensive 18-month retail management training program. "In essence, we documented everything you need to know at the basic level in order to run a McCoy's store," Jones says. By Melanie Moul, mmoul@nrha.org McCoy's Strategy for Succeeding Through the Depression, the Recession and Beyond Meagan McCoy Jones, executive vice president and chief operating officer (left), co-owns McCoy's Building Supply with her family, including her father Brian McCoy (right), who serves as CEO.

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