Hardware Retailing

FEB 2017

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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HARDWARE RETAILING | February 2017 72 you that having quality employees was one of the greatest assets independent retailers had," says Jared Smith of Jared's Ace Hardware in South Carolina. "Overall, we are lucky to have a great team at our operation. But in general, the younger crowd coming in today, even if they have a lot of enthusiasm and the right attitude, they just seem to lack some of the basic skills and knowledge they need to have about the trade. These are things we really need to teach them about and help them with so they can help our customers properly." This research and Smith's sentiments were among many of the topics discussed during NRHA's 2016 State of Independents Conference, which was held Dec. 8 at the Hyatt O'Hare in Chicago and exclusively sponsored by the National Hardware Show ® . This was the second annual State of Independents Conference, and attendance at the event was up by nearly 20 percent from the 2015 event, according to Dan Tratensek, NRHA vice president and publisher of Hardware Retailing magazine. "We were very excited to see that more and more members of the home improvement channel are interested in learning about the challenges and opportunities faced by independent retailers today," Tratensek says. "We hope to see even more people come to the event next year so we can make sure we keep the needs of independent retailers front and center for the channel." A Focus on Independents With representatives from across the manufacturing, distribution and retail segments of the channel in attendance, the NRHA 2016 State of Independents Conference represents the only industry event that is completely focused on providing attendees with a better understanding of the more than 35,000 independent home improvement retailers operating in the U.S. and Canada. The one-day event featured a variety of research from NRHA and other leading industry "The younger crowd coming in today, even if they have a lot of enthusiasm and the right attitude, they just seem to lack some of the basic skills and knowledge they need to have about the trade." —Jared Smith, Jared's Ace Hardware

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