Hardware Retailing

JAN 2017

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

Issue link: http://www.hardwareretailingarchive.com/i/764517

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HARDWARE RETAILING | January 2017 4 Contents JANUARY 2017 | VOLUME 212 | ISSUE 1 Departments 06 . . . . . . . . . . . . . . . . . On the Web 08 . . . . . . . . . Independent Thinking 10 . . . . . . . . Taking Care of Business 14 . . . . . . . . . . . . . . . . NRHA News 18 . . . . . . . . . . . . . . . . . . . . . Trends 24 . . . . . . . . . . . . . . . New Product s 36 . . . . . . . . . . . . . . . . . . Checkouts 74 . . . . . . . . . Newsmakers/Calendar 78 . . . . . . . . . . . . . . . . . . Last Word On the Cover Kim Tarrant, human resources manager at Family Farm and Home, which has more than 50 locations in Michigan, Indiana and Ohio, shares some human resources best practices . NRHA photo by Lynnea Chom 56 CATEGORY SPOTLIGHT Store Services 2.0 Sponsored by Saint-Gobain ADFORS Store services across industries are developing beyond the traditional with the addition of buy online, pick up in store capabilities. Explore what it could mean for independent home improvement retailers and what customers expect with the next generation of convenience. 70 MERCHANDISING Merchandising for Profit NRHA last conducted its landmark Merchandising for Profit Study in 2002 to quantify the sales lift generated by different merchandising techniques. This year, with help from The Farnsworth Group, NRHA revisited these time-tested merchandising techniques to assess their viability. Learn more about the results from our latest study. 68 INDUSTRY EVENT Q&A with the National Hardware Show ® What improvements would you make to your store if you had a little extra cash? Find out more about the National Hardware Show ® 's Reimagine Retail program and how you can enter for a chance to win $100,000. OPERATIONS Employee, We've Got a Problem Investing time in coaching the right people—and parting ways with the wrong ones—can be challenging for independent businesses that don't have traditional human resources personnel. With insight from two hardware retailing human resources managers, this article discusses what kinds of employees and situations benefit from coaching and which are better served with a clean break. 42

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