Hardware Retailing

SEP 2016

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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HARDWARE RETAILING | September 2016 76 HR: How do most business owners find out when a data breach has occurred? Litchford: I would say, most of the time they don't find out themselves; they find out from other parties—either the FBI or the Secret Service calling them, or Visa calling them. Typically what will happen, from a credit card perspective, is Visa's fraud alert system will indicate there's an issue. What they do is triangulate back with their bad cards and say, "OK. It looks to us like all of these fraudulent card activities now seem to originate from a certain date at a certain vendor or a certain retailer." HR: How should business owners respond if they learn they are the victims of cybercrimes? Smith: To start, a business owner should file a report with their local police to create an incident report and contact their local U.S. Secret Service branch's electronic crimes unit. If the crime involves identity theft, the Federal Trade Commission (identitytheft.gov) should also be contacted. Local authorities will also advise of specific actions that may include contacting the Social Security Administration if a social security number has been compromised or even the Department of Motor Vehicles regarding vehicle/ fleet registration or ID info. " I'd say it's critical to have a written data security policy. It should include your policy for password changes; how you share the data, how you store the data, what kind of firewall you have. " —Donna Embry, Payment Alliance International LAWN & GARDEN EQUIPMENT Aerators | Edgers | Mowers | Sprinklers Trimmers | Plows | Tillers (800) 621-2789 maximmfg.com Visit us at Booth #9043 FAST ORANGE ® GREASE X MECHANIC'S LAUNDRY DETERGENT Specifically formulated to get the heaviest grease and grime out of clothes. • Removes oil stains & soils completely • Eliminates fuel, oil & exhaust odors • Repels & protects against future stains • Keeps washer clean of grease & oil • With built-in pretreater Visit: fastorangelaundry.com An innovative new product from Permatex ® INTRODUCING A BRAND NEW RETAIL HARDWARE CATEGORY.

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