Hardware Retailing

SEP 2016

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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Miller says the technology allows everyone across the company to share best practices. "For example, if the company manager who manages shrink sees something at one store that needs fixed, he can send it to everyone else so they can check it in their store as well," he says. Miller and his management team currently use an app called Producteev on their phones. This task management app allows Miller or any managers to glance at a variety of data—anything from the store's past productivity numbers to a list of tasks that need to be done. "If I'm in the store and see something that needs to be addressed, I can take a photo of it, then task the manager with fixing the problem," he says. "The next time I'm in the store, I can bring up the list and check off each one to be sure they're done." The Producteev app is for the company's district managers, to keep everyone on the same page, Miller says. For example, if a district manager gives a store manager a task to do in his store, he can forward it to other stores as well. "It's a tool to share good ideas and create more consistency within the locations," Miller says. They're currently developing a new customized app, which will be a store audit tool as they walk the store. "It's an easy checklist with a to-do list for each store manager," Miller says. "Parker's Building Supply has a minimum standard for customer experience, and this allows the district manager to monitor that, to monitor the health of the store." Finally, he's installing fingerprint scanners to replace the current time clock software. "The fingerprint method will make it faster for employees to clock in and out, and it keeps them honest," he says. "The new system will be costly to implement, but the long-term savings will outweigh the cost." Hardware Retailing staffers Liz Lichtenberger and Jesse Carleton contributed to this article. " If I'm in the store and see something that needs to be addressed, I can take a photo of it, then task the manager with fixing the problem. " —Chris Miller, Parker's Building Supply W E ' V E A L W A Y S B E E N STRAIGHT WITH YOU. T H I S I S N O T I M E T O C H A N G E . THERE IS NO REQUIREMENT FOR ALL OUTDOOR STRUCTURAL FRAMING APPLICATIONS TO BE TREATED TO GROUND CONTACT RETENTION LEVELS, BECAUSE IT'S NOT NECESSARY. Products treated to above ground retention levels are still recognized by the IBC ® and IRC ® building codes for Deck Joists and Support Beams. Visit treatedwood.com/options to learn more.

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