Hardware Retailing

SEP 2016

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

Issue link: http://www.hardwareretailingarchive.com/i/717393

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Page 58 of 106

Using Technology to Build a Smarter Store Revolutionizing Retail P icture it: A customer walks into your store and receives an alert on his phone about a special on charcoal for his grill. He received the alert because he purchased a grill from you in the spring. He picks up the charcoal, talks with an employee about a few other items he needs, and works with the employee to pay right there in the plumbing aisle, without waiting in line, using his phone and a mobile payment app. The receipt is emailed to him, and it's in his inbox before he reaches his car. Or how about this? Before you leave home, you take a look at your store's work management app on your tablet. You notice some items your store manager added to the to-do list, which he has assigned to a few employees who will be working that day. You remember a couple more things that need to be taken care of, and you add them to that to-do list before you head out the door to get to work. HARDWARE RETAILING | September 2016 54

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