Hardware Retailing

SEP 2015

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

Issue link: http://www.hardwareretailingarchive.com/i/559247

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Page 20 of 106

HARDWARE RETAILING | September 2015 16 NRHA NEWS Building Relationships That Matter F ace time is important, and I'm not talking about the Apple or Skype kind. In my opinion, absolutely no technology or social media platform can replace the results that come from being physically present and engaged and sharing the same space and experience as other people. Research shows that face-to-face time, even in today's age of social media, is key to building meaningful relationships. Of course, it's easier and more convenient to use FaceTime or Skype. You don't have to travel. You don't have to be as prepared. And, hey, it probably lets you off the hook of feeling that responsibility of extending common courtesy for any future communications. We all know that meaningful relationships are developed by spending time together, having one-on-one conversations and sharing meals and updates on the things that are important to us. When we make the time and engage, it's amazing how genuine friendships emerge out of our business relationships. People in most industries will tell you that relationships matter, but I believe that is especially true in the home improvement retail industry. In our busy lives full of so many meetings, events and family obligations, it's always hard to decide where to commit our time. I encourage you to attend one event that I know is worth your time. It's NRHA's State of Independents Conference on Dec. 10 in Chicago. The conference is a one-day investment that will contribute not only to your business, but also to developing some genuine, lifelong relationships that matter. For more information about the State of Independents Conference, go to www.hardwareretailing.com/soic. Sonya Ruff Jarvis, Industry Expert sonya@jarvisconsultants.com Jarvis has served in executive roles and been responsible for designing, launching and managing complex projects across diverse industries. NRHA Staff Gets Hands Dirty for Fuller Center Housing Project B icyclists traveling from California to Maine on a fundraising trip recently stopped in Indianapolis, where staff from NRHA got to work alongside them to help improve a neighborhood. The cyclists were raising money for The Fuller Center for Housing, a nonprofit organization with a goal of eliminating poverty housing. NRHA provides $1,000 grants for Fuller Center projects acrosss the country, and sponsored the six service projects along the bike trip route. Not all of the projects would have been possible without funding from NRHA, according to Lydia Huelskamp, who led the 4,000-mile Fuller Center Bicycle Adventure. "NRHA has been such a huge support for us," she says. The stop in Indianapolis, which is the city where NRHA is headquartered, provided NRHA employees an opportunity to meet the cyclists and other representatives from The Fuller Center for Housing. Five NRHA staffers then donned work gloves and spent an afternoon helping with landscape work, such as cleaning up trash, weeding and mulching, in a local neighborhood. The bicyclists started their trip in June and completed it in August, raising more than $200,000 for the nonprofit. For more information or to get involved with The Fuller Center for Housing, visit www.fullercenter.org. Jesse Carleton from NRHA helps Fuller Center volunteers do landscaping work in an Indianapolis neighborhood. " NRHA has been such a huge support for us. " —Lydia Huelskamp

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