Hardware Retailing

FEB 2019

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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Checkouts COMMUNITY RELATIONS Retailer Trio Tops the Radio Charts N ot every retailer gets an audience of a few million consumers at once. But that's just a regular Saturday morning for Andy Amrhein, owner of Evey True Value Hardware in Bethel Park, Pennsylvania. For more than 25 years, every Saturday morning from 10 to 11, Amrhein sidles up to the microphone in the KDKA studio in Pittsburgh to help callers with their home improvement questions. Most Saturdays, he's joined by his co-hosts, Mike Broniszewski, owner of Sarver True Value Hardware in Sarver, Pennsylvania, and Ed Pfeifer, owner of Pfeifer Hardware & Supply in Mars, Pennsylvania. The True Value Home Improvement Hour is a mixture of conversation about seasonal home improvement projects, discussions of new products and answers to questions for those who call in. According to KDKA, the show can have as many as 4 million listeners on any given Saturday, in 22 states across the east coast and Midwest, making it one of the station's most listened-to shows. Recently, Amrhein started streaming the show on his store's Facebook page and posting podcasts of the show, which has brought in thousands more listeners and allowed him to reach anyone in the world. "We've been on the same station for more than 20 years, which is unusual for a call-in show," says Amrhein. "That has given us a huge amount of credibility as being the experts in the industry." What do the three retailers do with that fame? The show drives a lot of business to their stores, says Amrhein. But with such a broad reach, he has a much larger purpose. "The bottom line here is that we are promoting independent hardware stores and telling consumers about the expert service and advice they can get from the independent retailer," he says. "This has been a great way to promote the strength of the True Value name, which helps stores all across our listening area." The True Value Home Improvement Hour gives Andy Amrhein (front) of Evey True Value, Ed Pfeifer (left) of Pfeifer Hardware & Supply and Ed Broniszewski of Sarver True Value Hardware a chance to share their hardware expertise with a wide audience. Looking for creative ways to engage customers? Whether it's promotions, merchandising or special events, we cover it here. Have an idea? Contact Melanie Moul at mmoul@nrha.org to have your story considered for publication. HARDWARE RETAILING | February 2019 34

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