Hardware Retailing

JAN 2019

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

Issue link: http://www.hardwareretailingarchive.com/i/1065332

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HARDWARE RETAILING | January 2019 4 Contents Departments 06 . . . . . . . . . . . . . . . . . On the Web 08 . . . . . . . . . Independent Thinking 10 . . . . . . . . Taking Care of Business 14 . . . . . . . . . . . . . . . . NRHA News 20 . . . . . . . . . . . . . . . . . . . . . Trends 22 . . . . . . . . . . . . . . . New Products 32 . . . . . . . . . . . . . . . . . . Checkouts 76 . . . . . . . . . Newsmakers/Calendar 78 . . . . . . . . . . . . . . . . . . Last Word On the Cover Dan Kanis, owner of Nelson True Value in Prairie du Chien, Wisconsin, is eager to see what the future holds for True Value members . NRHA photo by Lynnea Chom JANUARY 2019 | VOLUME 216 | ISSUE 1 56 CATEGORY What's Cooking? Learn how two independent retailers found the right recipe to catch new customers by investing in popular kitchen appliances. Get tips to spice up your housewares inventory by reviewing in-demand kitchen gadgets you can add to your product mix today. 62 MERCHANDISING Stacks of Sales Stack-out merchandising is one of the most effective ways of highlighting competitive prices. In this article, get pointers to ensure your stack-out displays are eye-catching, safe for customers and ready to move product. 48 OPERATIONS The Clock Is Ticking For independents, there are never enough hours in the day. Learn new time management techniques to ensure you and your team are as organized and productive as possible in the new year. 66 OPERATIONS Backstage Pass Uncover how Jim Robichau, owner of Backstage Hardware in Boston, became a go-to resource for film and theater set designers. Read his tips for other retailers who want their big break by entering this lucrative niche. 72 MARKETING Crisis Control Managing your business's online identity is becoming an increasingly vital task. Get actionable advice from Jessica Bettencourt, president of Klem's Hardware, to manage negative reviews with positive posts and direct customer outreach. 35 DISTRIBUTOR PROFILE The True Story Read exclusive interviews with president and CEO John Hartmann and other executives to learn how True Value's new structure benefits retailers. Plus, learn how Wisconsin's Nelson True Value finds success with the distributor's programs. Distributor Profile Series Kicks Off Hardware Retailing will be taking retailers behind the scenes to discover the various players in the home improvement industry with its yearlong Distributor Profile series. This month, True Value Co. takes the spotlight.

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