Hardware Retailing

JAN 2019

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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Page 74 of 86

RockSolid MAX™ POS Provides Strong Foundation for Future Growth becoming more actively involved in the business and we were looking for a way to better manage things going forward," Megan says. Geography complicated the software search. "Neither one of us are local to the area and we needed a program that would allow us to manage remotely as much as possible," she explains. Finding the right program took a full six months, Megan recalls. As project manager for the whole effort, she looked at several different solutions and at the end of the day, one stood out from all the rest: RockSolid MAX. ONLY A HARDWARE INDUSTRY-SPECIFIC SOLUTION COULD SAVE THE COMPANY EFFORT AND EXPENSE "We really liked the idea of using a program that was specifically designed for the hardware industry and RockSolid MAX certainly fit that requirement," she says. "For us to have to customize generic software to meet our specific needs, and then have to maintain it, would simply have been too time-consuming, too complicated, and too expensive. I'd say this is particularly so, since our staff, for the most part, does not use computers on a regular basis themselves." The sheer volume of SKUs involved in hardware retailing provided a further argument in favor of industry-specific software. "The number of different items you have to work with in a hardware store is enormous and if you're relying on a generic program that's designed for just a couple hundred or even a couple thousand SKUs, that could become a real W hen Megan Orient and her brother Robert, co-owners of Hepler's Hardware in New Stanton, PA, made the decision to switch from a completely paper-based management system to business software, it could well have been a disaster. THE ROLE OF HARDWARE STORE SOFTWARE IS TO SUPPORT A COMMITMENT TO SERVICE They recognized such a move was long overdue but the stakes were high. "Hepler's," says Megan, "is a quintessential old-time hardware store and proud of it." Current management represents fourth generation of the family to run the business, which has the history of service to the community that goes back over 75 years. During all that time, she reports proudly, they've never been closed by snow. This fact reflects a commitment to service that is deeply ingrained in a veteran team of employees who genuinely view their customers like an extended family. But while those employees represent a key component of Hepler's overall value proposition, most of them are not tech-savvy. So bringing in the wrong hardware store business software could have had catastrophic results. Fortunately for Megan and the rest of the team, they chose RockSolid MAX from ECi Software Solutions and results have been anything but catastrophic. AUTOMATION AND REMOTE MANAGEMENT FREED THE STAFF TO FOCUS ON CUSTOMERS The decision to automate, Megan explains, was part of a long-term business plan aimed at positioning the company for the future. "My brother and I were CUSTOMER SUCCESS STORY HEPLER'S HARDWARE

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