Hardware Retailing

DEC 2018

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

Issue link: http://www.hardwareretailingarchive.com/i/1056221

Contents of this Issue


Page 75 of 78

Basic Training Course in Hardware Retailing "Our Three Pennies of Profit" Basic Training Course in Inventory Management Project Pro Basic Training Course in Selling Skills Basic Retail Accounting Basic Training Course in Building Materials Retailing Loss Prevention Basic Training Course in Merchandising The Basic Training Course in Hardware Retailing equips employees with the basic product knowledge they need to start selling the eight core hardlines departments successfully. This video gives employees a basic understanding of retail profit and loss. It helps them realize how their actions on the salesfloor directly affect their own success in the business. Topics covered in this course include ordering, receiving, stocking, reporting, maintaining inventory accuracy and managing slow-moving and discontinued merchandise. Employees taking this course will review common DIY projects and learn how to sell an entire project to customers, and understand how that makes a big impact on a store's sales. This course teaches employees the basic selling skills needed for delivering top-notch customer service, such as making a good first impression and dealing with customer complaints. Business owners and employees involved in financial management will benefit from this course, which explains common terms and financial statements used in accounting to ensure businesses are operating smoothly. The Basic Training Course in Building Materials Retailing covers the basic product knowledge employees need to be successful selling the eight core building materials departments. This course includes three modules covering internal theft prevention, external theft prevention and store safety. It will help retailers develop a safe and secure retail environment. Proper merchandising can improve sales. This course helps employees understand merchandising fundamentals and what they can do to maximize the impact of every display. nrha.org | 5 1-800-772-4424 | phone

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