Hardware Retailing

DEC 2018

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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HARDWARE RETAILING | December 2018 54 "The items our customers request from us can often be challenging to find," Mattingly says. "If they request specific items my co-op doesn't stock, we have a variety of other sources to get the products from, like other vendors, which also may allow us to buy in bulk." The most frequently ordered products for government facilities and related companies are military-grade nuts and bolts, Mattingly says. All orders are delivered to the store first and are inspected before being delivered to the customer. This ensures that the products a customer receives are not damaged or incomplete, saving them time and guaranteeing a high level of customer service. Many B2B customers need standard inventory items, but some may have a special focus on safety equipment, Mattingly says. Common safety items, or personal protective equipment (PPE), that the store sells includes hard hats, vests, gloves, goggles and glasses. These items are regulated by the Occupational Safety and Health Administration (OSHA), which is a part of the U.S. Department of Labor. OSHA ensures safe and healthy job site conditions for workers by setting and enforcing Ace Hardware Titusville offers a wide selection of safety equipment. The safety equipment aisle is mainly shopped by walk-in shoppers who need to pick up safety items, but it also reminds B2B customers of the safety equipment they need to restock for their businesses. " Safety equipment is important and often required for just about any of our commercial and industrial accounts. These items save lives and protect people from injuries. " —Michael Martin, Ace Hardware Titusville

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