Hardware Retailing

DEC 2018

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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HARDWARE RETAILING | December 2018 52 Safety First F or the residents of Titusville, Florida, space exploration is more than a passing interest— it's a way of life. Located in the heart of what's known as the Space Coast, Titusville residents still stop what they're doing and look up at the sky to watch rockets launch into outer space. And while NASA's Kennedy Space Center may seem like a impenetrable operation, it relies upon many local businesses to provide products and services to support the scientists, astronauts and employees whose job it is to help us better understand the universe. In fact, one business that has worked for more than 50 years to support the various Space Coast industries is Ace Hardware Titusville, says store manager Michael Martin. "Living in Titusville and within the Space Coast has been an important part of my life and our community members' lives," Martin says. "It makes me very proud that our company is a local supplier for NASA and other companies in the space industry. Knowing our services and the products we sell travel out of this state and possibly off of this planet is really cool." Whether Ace Hardware Titusville is supplying materials to astronauts from NASA or safety equipment to local manufacturers, the operation has earned its reputation as a store all businesses can turn to for the products they need. By monitoring prices and providing prompt delivery and exceptional customer service, Ace Hardware Titusville continues to cement its importance in the community. While the products the store sells to B2B customers includes everything from military-grade hardware to army cots, safety equipment is one category that frequently shows up on commercial customers' orders. Hardware Retailing spoke to both Martin and the store's commercial and industrial sales manager, Candy Mattingly, to learn how the company sells safety equipment and gear to its loyal B2B clients. For a greater appreciation for the necessity of safety practices and equipment, we also spoke to Cliff Meidl, a safety advocate and a former construction worker who was directly impacted by an accident on a job site. Visit TheRedT.com/meidl-safety to learn more about Meidl and use his insights to impart the importance of education and training with your customers. Products That Protect As a product supplier for a wide variety of companies, Mattingly strives to meet the needs of her B2B customers. In addition to the Kennedy Space Center, the store's current accounts include major names like the Cape Canaveral Air Force Station, as well as construction and manufacturing companies. Mattingly says she sources products through her co-op, and she does research and places orders for less common products directly from suppliers. How Ace Hardware Titusville Helps Protect Professional Customers By Renee Changnon, rchangnon@nrha.org

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