Hardware Retailing

NOV 2018

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

Issue link: http://www.hardwareretailingarchive.com/i/1043285

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Making a Community Impact Sacks' industry-specific skills have also helped her be more effective in her leadership roles in the community. Sacks has volunteered in the Round Top community for as long as she has lived in town, about 12 years. But her experience at Round Top Mercantile and in leadership development programs has led her to think differently about how her involvement can impact her business and her personal development. Sacks currently serves as vice president of the local school district parents' club, after serving for three years as the group's president. She is also a member of the district's education foundation, serves as a council member and event coordinator at her church and volunteers for her community's Oktoberfest event and biannual craft show. "It's important to me to volunteer," she says. "We can't always give monetarily, but I can give as much time as my schedule allows." Sacks says being involved in the community helps create connections with customers and with other businesses, which in turn can boost business. She says she's also developed more confidence to discuss tough issues with employees and customers and to bargain with vendors. "The more you're involved, the more connections you have and ideas you generate," she says. "You can more easily find a food vendor for your next store event or come up with something new to attract customers." Through the education foundation, Sacks helped coordinate a school supply drive with the local Lions Club, which was hosted at Round Top Mercantile. The school bus parked on the property, and community members could drop off supplies and stop into the store to shop. As a co-owner of Round Top Mercantile, Sacks understands that she has reached the top of the ladder. Her current role is now focused on supporting her employees and developing them into successful managers who she can trust with everyday operations. "A good customer and successful businessman once told me, 'You must be able to manage your business from the moon,'" she says. "My goal now is to increase the confidence in my employees that I support their decisions made in my absence. I want them to know I will back them up." NRHA Foundations of Leadership " My goal now is to increase the confidence in my employees that I support their decisions made in my absence. I want them to know I will back them up. " —Jackie Sacks, Round Top Mercantile HARDWARE RETAILING | November 2018 46 Through the NRHA Foundations of Leadership online course and the NRHA STIHL Foundations of Leadership Conference, retailers gain insight into their own leadership styles and how to become effective managers. Learn more at nrha.org/rli. In between managing operations at Round Top Mercantile and volunteering at various events, Jackie and her husband Michael raise two young daughters.

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