Hardware Retailing

OCT 2018

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

Issue link: http://www.hardwareretailingarchive.com/i/1030469

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Page 74 of 102

HARDWARE RETAILING | October 2018 70 Essential Elements of Customer Service 6. Invest in training to make your employees experts. Access a suite of training resources from the North American Retail Hardware Association (NRHA) to keep employees up-to-date with product and project advancements. Visit nrha.org/online-training now! 7. Tell customers about savings. It's important to compare your prices to competitors and communicate savings clearly and compellingly to your customers. Shell Lumber & Hardware Protection from the inside out 1-888-363-2628 marketing@seal-once.com BECOME AN EXCLUSIVE DEALER TODAY SUPERIOR PROTECTION AGAINST WATER, MOLD, & DECAY PROTECT. PRESERVE. ENHANCE. SEAL-ONCE® uses nanotechnology to deeply penetrate below the surface of wood. e result is long lasting complete protection from the inside out. © 2018 SEAL-ONCE is a registered trademark of U-C COATINGS, LLC BUFFALO, NY

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