Hardware Retailing

OCT 2018

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

Issue link: http://www.hardwareretailingarchive.com/i/1030469

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Page 61 of 102

October 2018 | HARDWARE RETAILING 57 Staff members are friendly and knowledgeable. The people at independent operations make me feel welcome. I don't feel like just another shopper when employees treat me like a friend they want to help. Approachable teams set independents apart. The products are extra cool. Local businesses give shoppers the feeling they can discover hard-to-find products. The items displayed on an independent retailer's shelves have additional meaning when retailers choose them with the local shopper in mind. 9 10 Events are fun and build relationships. Events create a buzz and allow staff to build relationships with customers. Plus, they connect retailers with community leaders who value local businesses. 8 Ace Barnes Hardware 888-898-7834 www.itape.com info@itape.com WHERE THE RUBBER MEETS THE ROAD ULTRA HEAVY-DUTY 17-MIL DUCT TAPE DUCT TAPE. STRONGER.

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