Hardware Retailing

OCT 2018

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

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HARDWARE RETAILING | October 2018 52 I n an instant, an accident or unexpected event can injure employees and customers. Mike Marr, technical resource consultant from the Ohio Bureau of Workers' Compensation, has more than 30 years of experience in safety management and offers tips on how business owners can safeguard operations. According to Marr, store safety is a teamwide priority that requires constant vigilance to keep inventory, customers and employees safe. Every team member plays a role in ensuring the salesfloor is free of dangers. Read his 10 tips to avoid in-store injuries and ensure your business is safe, fun and welcoming. Steps to Keep Your Operation Safe Slips and Falls Marr says slips and falls are some of the most common sources of injuries. Make sure your employees are well-trained on using ladders safely in the store, and never allow customers to climb them. Be sure employees watch for objects that may block hallways and items that could trip shoppers, like electrical cords or hoses. Rental Policies If your business offers rental equipment, provide detailed instructions on how to properly use it, Marr advises. Invest in training to ensure employees follow protocol to keep your business, employees and customers safe. Work with a legal professional to craft a waiver that releases your business from liability. Cellphone Injuries Marr says injuries stemming from smartphone distractions are on the rise. While it may not be possible to police your customers on smartphone use, be sure to remind your employees that cellphones should be used as tools to help customers find products and information, not as a way to distract themselves while on the clock. Overexertion Marr says overexertion is a common source of workers' compensation claims. Provide ample opportunities for breaks, especially in hot weather or when your team is completing physically demanding work. 1 4 3 2

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