Hardware Retailing

OCT 2018

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

Issue link: http://www.hardwareretailingarchive.com/i/1030469

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Page 49 of 102

October 2018 | HARDWARE RETAILING 45 Praise them in public; correct them in private. Whether it's a shout out on the bulletin board or applause at the company meeting, public praise is important. The opposite is also true. Corrections should be made as soon as possible in one-on-one meetings with the appropriate supervisor. Be consistent with employee reviews. During the training process, explain each employee's job responsibilities and show new associates how they will be evaluated when the time comes. Download the form to help you get started at nrha.org/employee-eval. Get the team involved in the business. Share with the whole team how meeting everyday goals helps the business achieve larger milestones, and encourage them to offer suggestions for process improvements. Invest in training. Consistency in performance will help your operation run smoothly no matter who is on shift. Investing in training doesn't mean spending a lot of money. Visit nrha.org/free-training to access dozens of free training resources to get your program up and running. Listen to concerns. Employees want to know there is someone who is open to hearing concerns or suggestions. Be sure managers know what to do when an employee brings a concern to their attention. Make time during reviews for them to provide feedback on your performance and make an effort to address legitimate feedback. Utilize team-building exercises. At the beginning of each day, bring the group together to remind them of the day's tasks. Incorporate a team-building exercise, like everyone sharing one way they're going to help contribute to the day's goal. For inspiration, watch the video at TheRedT.com/team-building. 5 9 8 7 6 10 HPM Building Supply

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