Hardware Retailing

OCT 2018

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

Issue link: http://www.hardwareretailingarchive.com/i/1030469

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Page 46 of 102

B elieve it or not, another year has passed, and Hardware Retailing has developed another set of 10 lists in a convenient package. We understand how challenging it can be to find time to sit down to read a magazine, so these lists are created with retailers in mind. They cover relevant industry issues, and they get to the point, so you can get back to the salesfloor. We balanced our coverage across various aspects of your business. From how to keep your business safe and what you gain shopping your competitors, to what never to say to a customer and lessons you can learn from toddlers, there are valuable takeaways for retailers in every part of the industry. Not only are these lists beneficial for owners and managers, but they can also be great training tools for other staff members. When you're finished reading the issue, pass it on to another member of your team or choose your favorite lists to read at the next company meeting. Consider sharing 10 Habits of Successful Retailers or 10 Essential Elements of Customer Service with your department heads or assistant managers to give them an edge on their professional development. HARDWARE RETAILING | October 2018 42 THE ISSUE

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