Hardware Retailing

OCT 2018

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

Issue link: http://www.hardwareretailingarchive.com/i/1030469

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Page 16 of 102

RockSolid MAX™ POS Software for Hardware Stores Keeps Independents Competitive with the Big Boxes attitude to service. Also helping to drive top-line sales, Miller's closest competitor, a local True Value ® store, closed its doors two years ago. This makes Miller's, Kurt claims proudly, the only real hardware store in Pittsburgh today. But growth is something no business can ever take for granted. Kurt recognized that if Miller's was to make the most of it's current opportunities and position itself for continued prosperity, it was time—indeed, it was long past time—to bid farewell to pen and paper and move management of the company into the 21st century. MILLER'S ACE CHOSE AFFORDABLE ROCKSOLID MAX POS SOFTWARE Kurt spent about three months carefully researching the various software options available to Miller's and one program, he says, came out a clear winner: RockSolid MAX, a POS system for small businesses, from ECi Software Solutions. The program's low price was a major factor behind that decision, he says candidly. But that was just one of the reasons for choosing the RockSolid MAX hardware store POS system. "Our top priorities were point of sale, inventory management and a direct interface with Ace," A sk Kurt Miller about the impact RockSolid MAX™ hardware software has on his store, Miller's, an Ace Hardware ® in Pittsburgh, Pennsylvania, and the answer you get might well surprise you. Kurt is a huge fan or the RockSolid MAX point of sale software but what he has to say about the program's key benefits has very little to do with any of the technology bells and whistles it might offer. For Kurt, it's all about the changes it made for him and his people, as they made the transition from pen and paper to the cloud-based ERP solution built specifically for the hardware industry. Miller's in an outstanding example of the independently owned and operated hardware store's continuing ability to compete against the toughest big box competition. The company is more than 130 years old; Kurt represents the fifth generation of the Miller family to work in the store, which today is co-owned by his father, Steve, and uncle, John. Business has been good for the Millers of late. While there's The Home Depot ® , as well as Lowe's ® and Busy Beaver Building Center ® all just a 20-minute drive away, Miller's has been growing nicely thanks to the support of a loyal customer base that values its "whatever it takes" CUSTOMER SUCCESS STORY MILLER'S ACE HARDWARE

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