Hardware Retailing

SEP 2018

Hardware Retailing magazine is the pre-eminent how-to management magazine for small business owners and managers in the home improvement retailing industry.

Issue link: http://www.hardwareretailingarchive.com/i/1015958

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HARDWARE RETAILING | September 2018 4 Contents Departments 6 . . . . . . . . . . . . . . . . . . On the Web 10 . . . . . . . . . Independent Thinking 12 . . . . . . . . Taking Care of Business 16 . . . . . . . . . . . . . . . . NRHA News 24 . . . . . . . . . . . . . . . . . . . . . Trends 28 . . . . . . . . . . . . . . . New Products 38 . . . . . . . . . . . . . . . . . . Checkouts 120 . . . . . . . . Newsmakers/Calendar 126 . . . . . . . . . . . . . . . . . Last Word On the Cover NRHA chairman of the board and owner of Northwest Hardware, TJ Comstock, explains how retailing in Montana encourages him to be resourceful . NRHA photo by Dan Tratensek SEPTEMBER 2018 | VOLUME 215 | ISSUE 3 112 OPERATIONS Taking Training Day by Day Wisconsin retailer Pete Walsh offers insight into his newest team members' first 30 days in the latest edition of the Process & Procedure series. 102 RESEARCH Industry Reacts to Tariffs Recent tariffs have caused uncertainty in the industry. Learn what manufacturers and distributors are saying about new duties being charged on imported aluminum and steel. 106 PROFILE Good to the Last Drop One Pennsylvania retailer brewed up an idea to add a coffee shop to his hardware store. Learn how the idea for the business percolated to life. 94 MARKETING Climbing the Ladder Are you a social media novice or a full-fledged digital expert? Social media specialist Natalia Dittmer offers tips to boost your engagement and connect with your customers on Facebook. 48 RESEARCH Putting Customers First How do shoppers feel about your customer service? Discover how the McGuckin Hardware team and other business owners enrich customer service. Find out what you can do to bolster your business's reputation. 74 CATEGORY An Eye on the Skies The backyard birding hobby is a niche worth investing in. Learn how retailers have found success by offering products and resources to bring bird enthusiasts together. 88 PROFILE Family Business, Family Pride For the Dyson family, working at Dyson Building Center is a rite of passage. Now, the fifth generation is being introduced to the business to help shape its future. CHAIRMAN PROFILE Montana Musings TJ Comstock, owner of several home improvement locations throughout Montana, is the new chairman of the North American Retail Hardware Association. Learn more about Comstock's approach to business and hardware and his new role as the face of the independent industry. 62 Hear TJ's thoughts on business in his own words in From the Chairman's Desk on Page 8.

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